Shipping & Returns

Effective Date: October 19, 2025
Company: NM TASERS And More LLC (“we,” “our,” “us”)
Website: NM TASERS And More Store

1. Overview

At NM TASERS And More LLC, we strive to provide prompt, reliable shipping and a fair, transparent return process. This policy explains our procedures for order processing, shipping times, delivery, and returns or exchanges.

Please review this policy carefully before placing your order. By making a purchase, you agree to the terms outlined below.

2. Order Processing and Shipping Time

A. Processing Time

• Orders are typically processed within 3–4 business days from the date your order is placed.
• Once your order ships, you will receive a shipping confirmation email containing your tracking number and carrier details.
• Processing times may vary during holidays, sales events, or periods of high order volume.

B. Delays and Notifications

If we anticipate a delay beyond the standard processing time:

• You will be notified by email or phone as soon as possible.
• We will provide an updated estimated ship date.
• You may choose to keep the order active or request a cancellation before shipment if the delay exceeds a reasonable timeframe.

C. Shipping Carriers

We use reputable national carriers (such as USPS, UPS, or FedEx) to ensure safe and timely delivery. The specific carrier may vary depending on the item, destination, or selected shipping method.

D. Delivery Times

• Delivery times depend on the selected carrier and destination but typically range between 2–7 business days after shipment.
• Remote or rural areas may experience slightly longer delivery times.
• Once your package has been shipped, delivery is subject to the carrier’s service terms.

3. Shipping Confirmation and Tracking

Once your order ships:

• A confirmation email with your tracking number will be sent to the address provided during checkout.
• You can use the tracking link to view current delivery status and estimated arrival.
• Please allow up to 24 hours after shipment for the tracking number to become active.

4. Address Accuracy

Please verify that your shipping address is correct before completing your order.
We are not responsible for:

• Delays, losses, or additional costs resulting from incorrect or incomplete addresses; or
• Reshipping fees due to address errors submitted at checkout.

If you realize an address error after placing an order, contact us immediately. We will do our best to correct it before the item ships, but we cannot guarantee changes once processing has begun.

5. Lost, Damaged, or Delayed Shipments

If your order appears lost or significantly delayed, please:

1. Check your tracking information and contact the carrier directly first, as they may have additional delivery details.
2. If the issue is not resolved, contact us for assistance at (505) 221-1669 or through our website contact form.

If a package is damaged upon arrival, please:

• Take clear photographs of the packaging and contents;
• Do not discard packaging materials; and
• Notify us within 7 days of delivery so we can assist in filing a carrier claim or arranging a resolution.

6. Return Policy

We want you to be completely satisfied with your purchase. However, due to the nature of some of our products, certain restrictions apply.

A. General Return Window

• Most items may be returned within 30 days of delivery, provided they are unused, in their original packaging, and accompanied by proof of purchase.
• Returns received after 30 days may not be accepted or may be subject to a restocking fee at our discretion.

B. Condition of Returned Items

Returned items must be:

• In new and unused condition;
• Packaged securely to prevent damage during return shipping; and
• Returned with all original components, accessories, and packaging materials.

Items showing signs of use, modification, damage, or tampering may be rejected or subject to a restocking fee.

C. Proof of Purchase

All returns must include a valid receipt or order confirmation to verify the purchase and eligibility for return.

7. TASER™ Devices and Cartridges

Certain items are subject to specific restrictions due to manufacturer and safety policies.

A. TASER™ Cartridges

• TASER™ cartridges are non-returnable and non-refundable once shipped, except in rare cases of manufacturer-confirmed defects.
• If you believe your cartridge is defective, you must contact Axon Enterprise, Inc. (TASER manufacturer) directly for warranty evaluation and support.
• We cannot process refunds or exchanges for used or opened cartridges.

B. TASER™ Devices

• TASER™ devices may be returned within 30 days of receipt, provided they are unused, in their original packaging, and accompanied by a receipt.
• Opened or activated TASER™ devices may not qualify for return unless authorized by the manufacturer under a warranty claim.
• Device returns must be inspected before a refund is issued to ensure compliance with manufacturer guidelines.

8. Non-Returnable and Final Sale Items

Some products are designated as final sale, non-returnable, or non-refundable.

• These designations will be clearly noted on the product description page before purchase.
• Examples may include safety gear, consumables, or special-order items.
• Please review all product details carefully before placing your order.

9. Return Process

To initiate a return:

1. Contact us via our website contact form or call (505) 221-1669 to obtain return authorization and shipping instructions.
2. Package the item securely and include your name, contact information, and order number.
3. Ship the item using a trackable carrier. Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

Refunds will be processed back to the original payment method within 7–10 business days after the returned item is received and inspected.

10. Exchanges

If you wish to exchange an item for a different product or model:

• Please initiate a return following the process above, and place a new order for the desired item.
• Exchanges are processed as separate transactions for inventory tracking and accuracy.

11. Refunds

Approved refunds will be credited to the original form of payment used during checkout.
Please note:

• Shipping charges are non-refundable unless the return is due to our error.
• Refunds typically appear on your account within 7–10 business days depending on your financial institution.

If a refund has not appeared after this timeframe, contact your payment provider first, then contact us for assistance.

12. Defective or Incorrect Items

If you receive an incorrect item, or an item that is defective or damaged upon arrival:

• Contact us within 7 days of receipt with photos and details.
• We will work with you to arrange a replacement, refund, or manufacturer claim where appropriate.

Please do not attempt to return defective TASER™ cartridges directly to NM TASERS And More LLC—these must be handled by Axon.

13. Cancellations

Orders may be canceled before they have shipped. Once an order has been processed and a tracking number assigned, cancellation may no longer be possible.
If an order has already shipped, please refer to the Return Policy above after you receive the item.

14. Policy Changes

We reserve the right to update or modify this Shipping and Returns Policy at any time. Any changes will take effect immediately upon posting to our website and will apply to all future orders.

15. Contact Information

If you have questions regarding your order, shipping status, or return eligibility, please contact:

NM TASERS And More LLC
📞 (505) 221-1669
🌐 https://www.nmtaserandmore.com
✉️ Use the Contact Form on our website to reach our support team.

Our goal is to ensure your satisfaction and provide clear communication every step of the way.