Warranty Information
All products sold through NM TASERS And More Training LLC Shop are covered by the manufacturer’s warranty. Warranty coverage, terms, and duration vary by product and manufacturer.
Below you will find information regarding each product’s specific warranty as provided by the manufacturer. To submit a warranty claim, you must follow the manufacturer’s official warranty process and claim instructions.
AXON
Axon warrants that its citizen model CEWs (Pulse 2, Pulse, Pulse+, Bolt 2, StrikeLight, StrikeLight 2, X1 Professional Series, X2 Professional Series, and TASER 7 CQ Home Defense Series) and cartridges are free from defects in workmanship and materials for a period of ONE (1) YEAR from the date of receipt. Cartridges that are expended are deemed to have operated properly. Axon-manufactured accessories, including, but not limited to: batteries and battery packs; battery chargers; carrying cases; cables; holsters; and camera mounts are covered under a limited 90-DAY warranty from the date of receipt. Non-Axon manufactured accessories are covered under the manufacturers’ warranty. In the event any country or state imposes a longer express warranty term than that described in this warranty document, then the country or state’s term will take precedence.
If a valid warranty claim is received by Axon within the warranty period, Axon agrees to repair or replace the product which Axon determines in its sole discretion to be defective under normal use, as defined in the product instructions. Axon’s sole responsibility under this warranty is to either repair or replace with the same or like product, at Axon’s option. Axon will undertake the repair, replacement, or refund one time during the warranty period.
Non-Repairable Devices for Civilian Purchases: In an effort to ensure dedication to customer safety, if you submit a device to Axon Enterprise, Inc. (Axon) that is deemed non-repairable or inoperable (outside of the Warranty period), you will be given the following choices: 1) the device will be destroyed and you will receive a discount on a new device, or 2) the device will be returned to you as is. Axon strongly recommends that you attempt to troubleshoot your product using troubleshooting steps available online, printed materials, and/or written communications provided to you directly, if applicable.
For more information visit Axon website
BlackHawk
At our option, Blackhawk will repair, replace, or refund the purchase price of any of these products that are found to be defective under these guidelines unless it is damaged due to ordinary wear and tear, lack of proper maintenance, employment outside of their areas of intended use, misuse of the product or failure to follow the instructions and warnings contained herein. Please note in the case of the M.O.D.® and Blackhawk Knives products that “misuse of the product” includes, but is not limited to, such activities as prying, throwing the knife, using it as a screwdriver, or opening folding knives with inertial or "wrist snap" openings. The following conditions and exclusions also apply: Disassembly or modification of any M.O.D. or Blackhawk Knives products by an unauthorized person voids this warranty; as does alteration, misuse, battery leakage, or disassembly of any part of the Night-Ops® and Blackhawk Flashlights other than for battery or bulb replacement (as described in the instruction manual). Disassembly or modification of any Blackhawk Stocks products by an unauthorized person voids this warranty (as described in the instruction manual).
The limited warranty contained herein is your exclusive warranty. All other warranties are hereby expressly excluded and disclaimed. All implied warranties, including without limitation, are implied warranties of merchantability and fitness for a particular purpose are limited to the duration of the express warranty provided herein. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
We will not be liable, in any event, for any amount in excess of the purchase price of the product. In no event shall we be liable for any special, incidental, or consequential damages of any kind arising out of the purchase or use of these products. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
For each item submitted for warranty consideration, regardless of the product line, you must first obtain a Return Merchandise Authorization (RMA) number from Blackhawk Please call 1-800-423-3537 (Option 6). to obtain that number. Please note that in addition to the RMA number, all automatic knives must also be accompanied by a copy of your law enforcement or military I.D. or be returned through a Blackhawk Authorized Dealer. And any knife returned to Blackhawk must also enclose a return shipping fee of $6.95.
Please take a moment to fill out the attached card and return it to Blackhawk This must be done within 10 days of purchase to ensure warranty service. The information you provide is also invaluable in helping us to continue to design dependable and innovative products. Additionally, it will enable us to send you information on new products as well as special sales promotions taking place at your nearest Blackhawk Authorized Dealer.
Additional International Warranty Information
Unfortunately, as with many premium quality, and highly demanded products, Blackhawk has encountered counterfeit products. There are companies producing and selling fake, but virtually identical looking products to ours, including both the Blackhawk name and logo on the product and packaging To be sure you are receiving authentic, Blackhawk products meeting our quality standards, and backed by our Warranty, please contact us at BH.Tech.Services@vistaoutdoor.com to verify that you are purchasing from an authorized distributor, dealer or reseller. Blackhawk will not honor any warranty claims from customers who did not purchase our product directly from us or one of our authorized distributors, dealers, or resellers.
Blackhawk Tactical Nylon: Life of the Original Owner: All products; requires proof of purchase.
Blackhawk Knives: Life of the Original Owner: All products; requires proof of purchase.
Blackhawk Law Enforcement: 12 Months: All products; requires proof of purchase.
Blackhawk Apparel: 3 Months: Clothing and Footwear only; requires proof of purchase.
CQC®: 12 Months: All products; requires proof of purchase.
Dynamic Entry: ®Life of the Original Owner: All products; requires proof of purchase.
Blackhawk Hydration: All standard Blackhawk Hydration reservoirs, delivery tubes, and bite valves are warranted against defects in materials and workmanship for 12 months from the date of purchase. All Blackhawk Hydration disposable products are exempt from this or any warranty from Blackhawk
Blackhawk Protective Gear: 3 Months: All products; requires proof of purchase.
M.O.D.®: 12 months: Blade-Out-The-Front Models; requires proof of purchase
Life of the Original Owner: All products; requires proof of purchase.*
*All M.O.D. products are warranted to their original owner to be free
from defects in parts and workmanship for the life of that owner.
Excluded are the Harkins Triton (blade-out-the-front) models which are
covered by a one-year warranty with proof of purchase.
Blackhawk Flashlights / Night-Ops®Excluded: Batteries and bulbs; no coverage
12 Months: Electronics; requires proof of purchase
Life of the Original Owner: All products; requires proof of purchase*
*All Night-Ops products are warranted to their original owner to be free
from defects in parts and workmanship for the life of that owner.
Excluded are the batteries, bulbs, and electronics found within the
Night-Ops line. There is no coverage for the batteries and bulbs, but the
electronics are covered by a one-year warranty with proof of purchase.
*Flashlights have been discontinued and are no longer under warranty*
For more information visit BlackHawks website.
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Blade-Tech
WARRANTY INFORMATIONCarry Confident™ Lifetime Guarantee At Blade-Tech, we build all of our gear to last a lifetime. We are so confident in our craftsmanship and the quality of our products that we guarantee if your Holster, Attachment, or Mag Pouch breaks, we will repair or replace it free of charge minus the cost of shipping and handling.
(1) Proof of Purchase is Required from Blade-Tech or an authorized Blade-Tech retailer listed on our Retail Directory.
(2) The Lifetime Guarantee DOES NOT cover Carry Belts. Limited One-Year Warranty
(3) Our Warranty Information (went into effect on 1/1/2018).
(4) Our Previous Warranty Information (orders placed on or before 12/31/2017).
30 Day Money-Back Guarantee
We are so confident you’ll love our gear, that we offer a 30 day, no questions asked money-back guarantee when you purchase through blade-tech.com. If for any reason you are unsatisfied with your purchase submit a Return Request and you will be issued a full refund after we receive the product… no questions asked! For returns at other authorized Blade-Tech retailers, please see each individual store’s policy.
*All returns must be in new, unused, and undamaged condition; otherwise the return will not be honored. If return is defective or error appears to be made by us, we will issue a full refund for the merchandise.
Hardware Replacement Guarantee
We offer a Lifetime Hardware Replacement Guarantee for all your Blade-Tech gear. If you lose any hardware (for any reason) we will ship you out replacement hardware immediately. You’ll just need to provide proof of purchase and cover the shipping and handling... it’s that simple.
What is covered:
LIFETIME GUARANTEE (went into effect on 1/1/2018)
Any Standard Holster, Attachment, or Mag Pouch that was purchased on or after 1/1/2018 from Blade-Tech or an authorized Blade-Tech retailer listed on our Retail Directory is covered by our Lifetime Guarantee.
The Valor Duty Holster is covered under a dedicated service and support program, designed specifically for professional-grade, duty-use equipment.
LIMITED ONE-YEAR WARRANTY
Any Carry Belt is warranted against defects in materials and workmanship for a period of One (1) Year from the date of original retail purchase from Blade-Tech or an authorized Blade-Tech retailer listed on our Retail Directory is covered by this Limited One-Year Warranty.
What is NOT covered:
Intentional damage, chemical exposure, exposure to open flame or extreme temperature, normal wear and tear such as scuffs, scratches, and abrasions, second hand purchases, non-authorized third party retailers and discontinued product lines. Any modifications made to our product is not covered under warranty.
PREVIOUS WARRANTY INFORMATION
Blade-Tech updated it’s warranty on 1/1/2018. Any order placed on or before 12/31/2017 will be subject to Blade-Tech’s previous warranty stated below.
All Blade-Tech manufactured products have a limited one year warranty against defects in materials and workmanship from the date of purchase. Blade-Tech will repair, replace or refund the purchase price, at Blade-Tech's discretion, of any product covered under warranty. This warranty does not apply to damage to the product caused by normal wear and tear, misuse, alteration, abuse or failure to read or follow instructions. Blade-Tech offers a 30 day satisfaction guarantee which gives the customer the option of returning their product without explanation within 30 days of receipt. The customer will be responsible for any return shipping fees, and will be refunded the purchase price of the items, excluding shipping charges. Blade-Tech makes no other warranties unless prohibited by applicable state law. The warranties of merchantability and fitness for a particular purpose and all other warranties, expressed or implied are excluded and do not apply to sales of Blade-Tech product for a particular use. Liability for incidental or consequential damages resulting from the use of Blade-Tech products is expressly disclaimed and excluded.
— The following applies only to the VALOR® Duty Holster —
VALOR® Duty Holster — Limited Warranty
The following VALOR® Duty Holster warranty is distinct from the general Blade-Tech policies above. Policies above do not apply to the VALOR® Duty Holster, and this VALOR® Duty Holster section does not apply to non-VALOR products.
Limited Warranty
Blade-Tech warrants the VALOR® Duty Holster to be free from defects in materials and workmanship for a period of two (2) years from the date of purchase, when used under normal conditions and in accordance with all safety and operating instructions.
This warranty applies to the original purchaser with valid proof of purchase.
ExclusionsNormal wear and tear; cosmetic scuffs, scratches, abrasions.
Damage from misuse, neglect, accidents, improper storage, chemical exposure, open flame, or extreme temperatures.
Unauthorized modifications, alterations, or repairs; use with unapproved accessories or configurations.
Second-hand purchases, or purchases from non-authorized sellers.
How to Make a Claim
Submit a claim with proof of purchase and a description of the defect. Stop using the holster immediately if a defect is suspected.
Upon verification, Blade-Tech will repair or replace the product at no charge other than shipping and handling.
Limitations of Liability
The exclusive remedy under this warranty is repair or replacement of the product.
Blade-Tech is not liable for incidental, consequential, special, punitive, or indirect damages.
Any implied warranties (including merchantability or fitness) are limited to the warranty duration, where permitted by law.
Contact for VALOR® Duty Holster Warranty
Email: info@blade-tech.com
Phone: 1 (440) 782-0217
More info: blade-tech.com/pages/valor-warranty
CrossBreed
All standard CrossBreed® products come with a two-week trial. If your purchase doesn't work for you, Check our Returns & Exchanges page for more information. We will be happy to exchange or to refund your item(s) back, less shipping and handling charges. Once the two-week trial period expires, the sale is final, and no returns or exchanges will be accepted. The customer is responsible for return shipping on any items being sent for a refund or exchange.
**Refunds or exchanges are not accepted on one-of-a-kind items such as custom holsters, Custom Shop printed holsters* (including the ROSE by SIG SAUER™ items) or specialty belts.
After your two-week-try-it-free period is over, your holster* still carries a lifetime warranty and we will repair or replace it as long as you own it if it fails you in any way under normal use. Here is how:
Please send us 2 or 3 photos of the cracked and/or damaged holster via a Support Ticket, showing the damaged area and the entire holster or mag carrier. Also, fill out the current version of our Repair Authorization Form. Be sure to include information such as your order number (if available), which firearm the holster is for, and your shipping address. You can also send them to info@cbholsters.com. You will not need to send your damaged holster back to us.
**Lifetime warranty does not apply to Belly Bands, Liberty Bands, Ankle Holsters by Crossbreed® or Belts by CrossBreed®.
There are additional fees that may apply to a return/exchange. If an additional fee applies, please include the payment in the box or indicate on the form how you would like to take care of the fee. This will help us to process your return quickly.
Common Fees
Belt Resizing fee during the two-week trial period - $10.00
Belt Resizing fee after the two-week trial period - $25.00
Add combat cut to a previously purchased holster - $10.00
Changing the Kydex to fit a different firearm, add a Micro Red Dot, Light, or Laser (Paid Exchange) - $33.90
CLICK HERE to download the form to request a return, exchange, or refund.
*Due to the custom nature of our Custom Shop items, all Custom Shop items do not qualify for our two-week trial period found on many of our other products. All custom shop holsters do qualify for a 5 year manufacturer defect warranty, that does not apply to cosmetic blemishes or wear. Please note that many of the Custom Shop patterns will be limited in availability and may not be available for warranty replacement. If your Custom Shop print is not available, a current design or color will be offered.
If you have questions regarding the return/repair or warranty process, please contact us by submitting a Support Ticket or call customer service at 888-732-5011.
FoxLabs
DOES NOT HAVE A WARRANTY
SABRE
Pepper Sprays & Pepper Gels All pepper spray and pepper gel products are warrantied through their expiration date (found on the canister) for manufacturing defects ONLY.
For more information visit Sabrered's website.
Safariland
For more information click here for Safarilands warranty, and how to file a claim.
StreetWise Security Products
DEFECTIVE PRODUCT Products that are found to be defective can be returned for a replacement or credit toward the purchase of other products during the warranty period of that specific product. The warranty period starts on the date of the invoice and ends after the following period:
Streetwise Security Products covers all products with a 90-day warrantyThe Streetwise Security™ brand has a one-year warranty
The Streetwise Security™ brand for stun guns and stun batons have a lifetime warranty
Police Force™ stun guns and stun batons have a lifetime warranty
Jolt™ products have a lifetime warranty
All defective returns require a return merchandise authorization number (RMA#). Contact our office for an RMA#, which must be put on the outside of the box. Any returns sent to our warehouse without an RMA # will be refused. The cost to ship the defective product back to Streetwise Security Products will be paid by the customer. For your protection, we recommend that they are shipped with tracking information and insurance. The cost to ship the replacement product(s) back will be paid by Streetwise Security.
Please test the product(s) before returning to us. Many items shipped back to us as defective work fine; some after doing something as simple as putting in new batteries. If an item is returned to us and found to be working, the customer will have to pay return shipping charges. Also, the item must not show signs of abuse or misuse and all parts, instructions, and accessories must be included to receive full credit.
Uncle Mikes
At our option, Uncle Mike's will repair, replace, or refund the purchase price of any of these products that are found to be defective under these guidelines unless it is damaged due to ordinary wear and tear, lack of proper maintenance, employment outside of their areas of intended use, misuse of the product or failure to follow the instructions and warnings contained herein.
The limited warranty contained herein is your exclusive warranty. All other warranties are hereby expressly excluded and disclaimed. All implied warranties, including without limitation, are implied warranties of merchantability and fitness for a particular purpose are limited to the duration of the express warranty provided herein. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
We will not be liable, in any event, for any amount in excess of the purchase price of the product. In no event shall we be liable for any special, incidental, or consequential damages of any kind arising out of the purchase or use of these products. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
For each item submitted for warranty consideration, regardless of the product line, you must first obtain a Return Merchandise Authorization (RMA) number from Uncle Mike's. Please call 800-423-3537 to obtain that number. Please note that in addition to the RMA number, all automatic knives must also be accompanied by a copy of your law enforcement or military I.D. or be returned through an Uncle Mike's Authorized Dealer.
Camelion
Camelion Battery offers a convenient product registration service to ensure you receive the best possible support and updates for your purchased items. By registering your products, you can easily access warranty information, stay informed about new products, and receive exclusive offers or promotions. This simple process helps Camelion maintain a direct connection with its customers, ensuring that any concerns or inquiries are addressed promptly. Take a moment to register your Camelion products today and enjoy the benefits of enhanced service and support.
Click here to learn more about how to register and get your warranty.
